STORE POLICIES

Customer Care

Her and Him Boutique items have been hand selected by the owner to create a modern, classic, and vintage aura to feed into the trends from our Treasures Collection. We take great pride in choosing items unique and authentic.

 

Urbn Array's two main goals are to provide exceptional customer service and an array of fashion. We stand firm in our belief that each of our customers will have a satisfying online customer service experience. If you have any questions or concerns please reach out to us at Urbnarrayboutique@gmail.com

 

Urbn Array Treasures guarantees that all items in this category are authentic. These items have been purchased from various resale and consignment shops. Some of these items are new with tags, barely worn and gently loved. Clothing has been dry cleaned and all accessories have been cleaned. These items have been authenticated by the owner of Urbn Array using her authentication skills learned while working as a buyer for resale and consignment shops in the DMV area. 

Return Policy

At Urbn Array we strive to provide excellent service to our dynamic customers. If you are not 100% satisfied with your order, we will work hard to resolve the issue. Below is a list of procedures and conditions outlining our return policy:

·  Only new items that are in new condition, unworn, unaltered, and free of damages can be returned for even exchange.

·  All returns must be received within 14 days of the day you received your original order.

·  Please allow us time to process your exchange, when fulfilled you will receive a confirmation and shipping email. 

·  All Urbn Treasures items are FINAL SALE.

·  Anything purchased at a discounted price is FINAL SALE.

Payment Methods

Credit / Debit Cards

Visa, Mastercard, Discover, Amex, Diners, CUP, JCB, Maestro

Shipping Policy

Urbn Array items will be shipped upon approval of your transaction. Processing time for approval of transactions typically takes 3-5 business days from the date the order was placed. Urbn Array uses USPS to ship packages throughout the United States. Once your order is successfully packed for shipping, you will receive a shipping confirmation and tracking email. We offer ground shipping which takes 5-7 business days after the package has been sent to USPS.